Legal Folio

Privacy Policy

Last updated 13 November 2026

Kadwood (“we”, “us”) makes made-to-measure and bespoke tailoring for women, with private appointments in Sydney. This policy explains what personal information we collect, why, who we share it with and how you can reach us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• When you ask to receive Erin’s Letters: your first name, email address, the language and page you signed up from, and the time you agreed to receive our emails.
• When you book or attend an appointment: your name, contact details, appointment details and the notes we take with you, including measurements, fit and style preferences, photographs you agree to, and cloth choices.
• When you buy from us: your name, contact, billing and delivery details and order history. Card payments are handled by our payment providers; we do not store your full card number.
• When you use this website: basic technical information such as your browser, device and pages visited, which our hosting provider records for security and performance. We count clicks on our invitation links without cookies, and we respect Global Privacy Control and Do Not Track signals.

Why we use it

To respond to you, arrange and hold appointments, make and deliver your garments, send the letters you asked for, keep accurate records, protect the website from spam and abuse, and meet our legal obligations. We only send marketing emails with your consent, and every email has a one-click unsubscribe link.

Who we share it with

Service providers who help us run Kadwood, only as needed to provide their service: Shopify (online store, checkout and customer accounts), Cloudflare (website hosting, security and spam protection), Resend and Microsoft (sending email), our booking provider (appointments), and our garment workroom in Prague (the measurements and specifications needed to make your garment). Some of these providers store or process information outside Australia, including in the United States, Canada and the European Union. We do not sell your personal information.

Keeping it safe

We keep personal information in secure systems with restricted access, and keep it only as long as we need it for the purposes above or as the law requires.

Your choices

You can unsubscribe from Erin’s Letters at any time using the link in any email. You can ask to see or correct the personal information we hold about you, or ask us to delete it where we are not required to keep it, by emailing [email protected]. We will respond within 30 days.

Questions and complaints

Email [email protected]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The date above shows when it last changed.